This is an unabashed brag sheet. It will be updated as I remember that the things I think of as routine are, in fact, notable.
Established and implemented cross-departmental (Operations and Engineering) procedures for coordination of incident response and handling, including accountability and backlog review.
Assisted incoming project manager with establishing and maintaining communication and task coordination between stakeholders, vendors, and developers.
Became an SME in new software to facilitate the design, creation, and implementation of effective user guides and training programs for audiences ranging from guest DJs (covering basic usage) to the Engineering shop (covering installation, maintenance, and troubleshooting.) Training programs included establishing metrics for comprehension and certification.
Identified and prevented commanding error during maneuver operations on a deep space observatory that would have resulted in spacecraft changing pitch rather than roll, thereby avoiding potential critical impact to mission.
Directed and successfully executed a blind ranging-to-ranging handover between ground stations after contact with ground station was lost due to unexpected critical ground communications equipment failure. Timing for a blind ranging-to-ranging handover is critical, as a command to change downlink frequency is sent from the outgoing station; after telemetry loss indicates command receipt the downlink is commanded back to ranging frequency through the incoming ground station. The commands must not overlap and the second command is sent blind after telemetry loss. Constant communication with the ground stations is critical. Immediately after the handover process was initiated, all communication and telemetry from the outgoing station was lost with no time to establish telephonic backup. Took over operations, calculated and directed timing of uplink commands. Ranging communication with spacecraft was achieved in nominal manner, and telemetry was received from incoming ground station. Phone communication with outgoing station was established and confirmed handover completed.
Successfully returned a long-term inoperable satellite to operational status. Identified consistency in erratic telemetry receipt, tripled attitude/orientation parameters sent blind to satellite, and over the course of several weeks noted dramatic increase in duration and quality of telemetry. Eventually enough communication with the satellite was established to enable diagnosis and remediation of issues, a new operational mode was developed for the satellite, and D4 was returned to operational status in the fleet.
Designed and manually implemented strategy to keep failing satellite operational during period of reduced coverage and eclipse; new operational mode based on this manual command and timing combination was developed for A7.
Identified incorrect implementation of critical engineering directives for five satellites; intervened and directed corrective action and ongoing appropriate operational measures, preventing loss of functionality. When directed actions were abandoned and incorrect implementation resumed by a different shift, extreme damage to reaction wheels on four satellites resulted.
Designed and implemented automated script with error-trapping and logging for sending ephemeris data to 28 ground stations; adapted script for individual and batch use on critical operational servers.
Identified theoretically unrelated symptoms of clock desynchronization causing critical satellite reboots in six new satellites during/shortly after LEOPS and established and implemented procedure for identification of issue and preemptive recovery, resulting in drastically reduced loss of satellite functionality and downtime during manual reboots of ~12 minutes instead of 20 minutes.